All Jobs

Customer Support Operations Associate

Description

VAST Data is looking for a Customer Success Operations resource to join our growing team!

 

This is a great opportunity to be part of the fast-growing infrastructure company in history. In just a few short years, we’ve shaken up the industry by challenging traditional architecture models and introduced a revolutionary set of storage possibilities through our Universal Storage platform.

 

Our success has been built through incredible leadership and motivated employees who want to leverage their skills & experiences to make a real impact. This is an opportunity to be a key player at a pivotal time in our company’s growth.

 

Come join the disruption, make your mark, and be a part of the amazing team introducing the new era of data storage!

 

 

SUMMARY:

As a Customer Success operations team member, you will be responsible for providing VAST customers with world-class services and support assistance by managing work-flow distribution of system requests to VAST customer success engineers. The main responsibilities include performing customer request assignments, returns management, licensing requests and reporting and general administration of customer information. You will consult on facets of the customer journey from pre-sales to post sales activities and will work with technical engineers on support issues to resolution, interfacing with the customer and the development team.

 

 

THE ROLE:



  •  Build Customer Relationships
  • Accountable to complete daily operations and system request assignments including direct work on simple technical support issues to full resolution and closure requiring interfacing with customer and development teams.
  • Lead and coordinate regular monthly and quarterly customer review meetings.
  • Trusted Advisor to customer team.
  • Evangelist to, and in support of, assigned and/or focused accounts.
  • Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
  • Ability to either distribute workload to the appropriate team members or directly work on simple technical support issues to full resolution and closure.
  • Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
  • Support and guide VAST data account teams on account technical status and activities.
  • Lead and coordinate regular monthly and quarterly customer review meetings.

Requirements

  • An entry level position for someone with technical acumen.
  • An advantage to candidates that has an Associate or Bachelor’s Degrees.
  • Ability to manage own time.
  • Knowledge and working experience in common system administration tasks.
  • Good understanding of Google and/or Microsoft office tool sets.
  • An advantage to candidates that have In-depth knowledge and hands-on experience with Slack and Zendesk.
  • Excellent business written and verbal communication and presentation skills.
  • An advantage to candidates that have hands-on customer facing services and support experience.
  • An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.

Details

Location: RTP, North Carolina

Employment: Full-time

Seniority: Entry-level

Apply Now

APPLY FOR THIS POSITION