VAST Data is looking for a Customer Success Manager to join our growing team!
This is a great opportunity to be part of the fastest-growing infrastructure company in history. In just a few short years, we’ve shaken up the industry by challenging traditional architecture models and introduced a revolutionary set of storage possibilities through our Universal Storage platform.
Our success has been built through incredible leadership and motivated employees who want to leverage their skills & experiences to make a real impact. This is an opportunity to be a key player at a pivotal time in our company’s growth.
Come join the disruption, make your mark, and be a part of the amazing team introducing the new era of data storage!
As a member of the Customer Success team you will be regarded by customers as the ‘one-hand-to-shake’ for all things, post-sale. You will be a member of the virtual account team (Sales, SE, CSM). You will be the proverbial ‘quarterback’ for the account. You will be conversant and knowledgeable in the VAST Data product, you’ll manage daily operations for the account, and manage escalations for your particular customer(s). You will be responsible for ensuring customer installations and upgrades are well planned, go smoothly, and capture lessons learned and action items (with due dates and owners). You will work with the account SE to ensure that new features and functionality are adopted by the customer. You will track bugs and feature requests for your customer(s) and work with Engineering to deliver them. Additionally, you will contribute to the growth of the Customer Success (CS) team by owning some internal programs. The programs will help CS scale and be more efficient.
Location: United States