Persistence & System Uptime
Tardigrade Levels of Persistence and System Uptime. Guaranteed.
We guarantee that your VAST system will never lose data because of volatility or controller failure, every write is persistent. Furthermore, we guarantee that your system will never experience downtime due to controller HW failures, so long as you have at least one surviving controller – or we’ll give you a year of free support.
All-Inclusive Access to Future Cluster Software
Continuous innovation. Guaranteed.
The days of nickel and diming customers for software features are over. VAST’s All-Access Guarantee ensures that any customer under a active maintenance agreement will get all-inclusive access to today’s and tomorrow’s Universal Storage cluster features without having to pay any additional licensing or capacity charges for them.
10 Years of Fixed Maintenance Pricing and SSD Endurance Protection
A decade of operation and fixed maintenance pricing. Guaranteed.
Systems with active maintenance agreements can be supported for up to 10 years – inclusive of SSD endurance. For customers who purchase a multi-year support contract, support renewals will never exceed 10% of the system cost per year for the remainder of the system lifetime, up to 10 years.
Shadow Support Custom Account Coverage for 6 Months
A dedicated shadow support resource. Guaranteed.
Deploying new storage technologies is easier when you have an technical lead assigned to your success. VAST’s Shadow Support offering leverages VAST’s cloud-based Call Home tools to provide VAST engineers with insights into your systems’ operation experience and proactively address issues. Each cluster installation includes 6 months of dedicated coverage and a resource available on slack, email, text and our support channels to ensure you get the help you need when you need it.
Data Reduction Superiority
Superior data reduction. Guaranteed.
We’re so confident that our global, similarity-based data reduction is better than anything that’s been done until now, we’re guaranteeing it. For unencrypted data sets of 100TB or more of storage, if your VAST system doesn’t deliver the best efficiency, just prove it to us and we’ll true up the difference.
60-Day Unconditional Right-to-Return
Unconditional right to return. Guaranteed.
We want our customers to be 100% comfortable with their investment. Feel free to return your system for any reason any time until 60 days after its delivery. Keep looking … there’s no fine print.
